https://payment.yo-star.com/index
Top up via the Yostar Top-Up Center and get a 5% discount for items in Azur Lane!
FAQ
Q: How do I purchase Packs at Yostar Top-up Center?
A: This Top-Up service is only available to players who have bound their game account to a Yostar Account. Please make sure to log in to the Yostar Top-Up Center with your bound Yostar Account. Carefully check the displayed account information, and continue with the top-up only after confirming that the information is correct.
Note:
Transactions completed through the Yostar Top-up Center are non-refundable. Please double-check and make sure that the account information is correct.
Q: What payment methods are supported by the Yostar Top-Up Center?
A: The Yostar Top-Up Center supports a variety of payment methods including PayPal, Stripe, credit cards, debit cards, etc. The methods available may vary depending on your country/region. Please refer to the options displayed on the checkout page.
If you pay with Paypal, you’ll be redirected to a Paypal payment page. Click “Payment Completed’ after paying, or “Cancel Payment” if you change your mind.
If you pay with Stripe, simply fill out the information in the Stripe payment window.
Q: After paying on the website, how would I receive the items I’ve paid for?
A: Items like Gems will be automatically added to your account (with your first top-up rewards; no need for claiming). Other items like Packs will be sent to your in-game mail; please claim them manually.
Q: I have been charged but my purchase(s) have not been delivered in the game.
A:After payment is complete, your purchase(s) will be automatically delivered to your game account. You can check the order records by clicking “Historical Orders” at the top of the Yostar Top-Up Center page. If you have not received your purchase(s) within a reasonable time, please contact our Customer Service for assistance.
Q: Why was I charged a different amount from the price displayed in the Yostar Top-Up Center?
A:The prices displayed in the Yostar Top-Up Center are pre-tax prices. The final payment amount may vary due to local tax regulations and policies in your country/region. Please confirm the final amount shown at checkout before completing payment.
Q: I was charged twice for a single purchase.
A: Please check the order records by clicking “Historical Orders” at the top of the Yostar Top-Up Center page, and contact our Customer Service to attach proof of payment. We will investigate and resolve the issue promptly.
Q: Is the old top-up center still usable?
A:The old top-up center (https://yo-topup.com/page/shop/azurlane) will still be usable after the new one goes live.
Q: Why can’t I see products in the Azur Lane store page?
A:If you haven’t bound your account to the Yostar account, you will not be able to see the products. Do solve this, click “Account” and check your account binding, or contact us via our email (al.cs@yo-star.com) for help.
Q: Why can’t I see my account information after logging in to Yostar Top-Up Center?
A:Please make sure that you are using the correct Email address or game account; afterwards, make sure your Yostar account has been bound to the right game account. You can double-check in the Yostar account center. If you need assistance, please contact us via our email (al.cs@yo-star.com) for help.
Q: How can I check my order history and details?
A: You can check the order details by clicking “Historical Orders” at the top of the Yostar Top-Up Center page. From this section, you may also generate and download PDF invoices for completed orders.
Q: I need customer service.
A:A: If you have any need, please contact us via our email (al.cs@yo-star.com). We will get to you as soon as possible.